Return & Refund Policy

Automan Spare Parts - Return & Refund Policy

 

Introduction

Automan Spare Parts sells used, genuine automotive spare parts. Before purchasing, please review all real-time product images thoroughly, as these reflect the actual product you will receive.

Our policy is designed for both local and international customers worldwide including (USA, UK, Germany... Read more in section 7 below).

General Return Policy:

 

1. Condition of Returns

1.1 To qualify for a return, items must be:

    • UAE, USA, UK & other International Customers: You may return eligible items within 30 days of delivery.
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    • Items must be in original condition, and with no signs of damage by the buyer (e.g., water damage, physical damage).

    • Parts that are wrongly installed, programmed, or coded are not eligible for returns.

    • Warranty seal must remain intact (tampering voids eligibility).

    • In their original packaging, with all labels, manuals, and accessories.
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    • Buyers should contact Automan within 24–48 hours if a damaged part is received.

    • Please refer to Section 3 below for the conditions of eligibility for free returns.

1.2 Exceptions (Non-Returnable Items):

    • Perishable, hazardous, or specially-ordered items.
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    • Discounted / clearance items (refundable to wallet credit only).
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    • Custom-programmed ECUs or electronic parts once installed.

2. Return Shipping & Costs

Automan offers two options for customer who are not eligible for free returns:

a. Return Using Own Carrier:

  • Buyer can return the part via their chosen carrier.

  • Return address:
    Al Twar 3, Villa 4, Street 14, Dubai, United Arab Emirates

  • Full refund will be issued once the part is inspected and confirmed to be in original condition.

  • Refunds include only the item price, excluding any shipping charges paid at purchase.

b. Automan Prepaid Return Label:

  • Return shipping costs start from USD $30 (or equivalent in GBP or equivalent in the customer’s local currency), depending on destination and weight.

  • Amount will be deducted from the item price as described above.

3. Free Return Eligibility

3.1 Faulty, defective, or wrongly supplied items:

Automan Spare Parts covers the full cost of return shipping but you may return items within 30 days of delivery.

Free returns are eligible if the part is:

  • Faulty

  • Not working

  • Wrong item received

  • Buyers should contact Automan within 24–48 hours if a damaged part is received.

3.2 If a wrong part is ordered or buyer changes their mind to return "non faulty item":

  • The customer is responsible for return shipping costs. Fees typically start from USD $30 (or equivalent in GBP or equivalent in the customer’s local currency) and vary by destination and weight.

  • Return costs will be deducted from the item price and remaining amount will be refunded.

  • Shipping charges paid at the time of purchase will not be refunded.

4. How to Initiate a Return

To start your return process, contact us via:

Procedure:

  1. Sign in with the same email used for the order.

  2. Enter your email to receive a 6-digit OTP.

  3. Enter OTP to sign in securely.

  4. You can then:

    • View Orders

    • Manage Returns / Claims

    • Track Orders

Include in your message:

  • Order number

  • Clear description of the issue

  • Preferred resolution (refund or replacement)

Attach proof:

  • Photos showing the issue

  • Faulty report or diagnosis (if applicable)

  • Other helpful documentation (e.g., unboxing video, screenshots)

Response Time:

  • Return requests will be responded within 1–7 working days, depending on workload.

  • It is the buyer’s responsibility to check their email and optionally WhatsApp for updates.

5. Refund Methods & Timeline

5.1 Return Timeframe

  • UAE, USA & other International Customers: You may return eligible items within 30 days of delivery.

  • UK Customers: Under UK consumer law, you have a legal 14-day cooling-off period to cancel an online purchase. In addition, we extend this to a full 30-day return window for eligible products.

  • Buyers are responsible for monitoring the email used during purchase and optionally WhatsApp for updates.

  • Return requests will be responded to within 1–7 working days, depending on workload.

5.2 Refund Methods

5.2.1 Card or PayPal Payments

  • Refunds will be credited to the original payment method whether it is card or PayPal account.

  • Processing time: 7–14 business days, depending on your bank or payment provider.

5.2.2 Cash on Delivery (COD) Payments (this option is only for UAE customers)

  • Refunds will be processed either to your Automan wallet OR transferred directly to your bank account OR provided as cash..

  • It is typically processed within 1–3 working days after item inspection.

  • Wallet balance can be used for future purchases online or in-store, valid for 1 year.

Note: Shipping and handling charges are non-refundable unless the return falls under free return eligibility conditions.

6. Return address:

Here is the return address for customers who choose to return items using their own carrier or by physical drop-off.

  • Al Twar 3, Villa 4, Street 14, Dubai, United Arab Emirates

7. Countries Eligible for Returns & Refunds

Automan provides shipping, returns, and refunds across most countries worldwide, including the following:

United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Italy, Japan, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, United States Of America, Åland Islands, Argentina, Ascension Island, Bahrain, Bangladesh, Bhutan, Brazil, British Indian Ocean Territory, Bulgaria, Cambodia, Caribbean Netherlands, China, Christmas Island, Cocos (Keeling) Islands, Croatia, Cyprus, Côte d’Ivoire, Egypt, French Polynesia, French Southern Territories, Greece, Hungary, Iceland, India, Indonesia, Isle of Man, Jordan, Kuwait, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Mexico, Monaco, Nepal, Norfolk Island, Oman, Pakistan, Palestinian Territories, Philippines, Pitcairn Islands, Qatar, Réunion, Romania, São Tomé & Príncipe, Saudi Arabia, Sint Maarten, Slovakia, Slovenia, South Georgia & South Sandwich Islands, Sri Lanka, St. Helena, St. Pierre & Miquelon, Svalbard & Jan Mayen, Taiwan, Thailand, Tokelau, Tristan da Cunha, Türkiye, U.S. Outlying Islands, Vatican City, Vietnam, Wallis & Futuna, Western Sahara, Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Armenia, Aruba, Azerbaijan, Bahamas, Barbados, Belarus, Belize, Benin, Bermuda, Bolivia, Bosnia & Herzegovina, Botswana, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Curaçao, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iraq, Jamaica, Jersey, Kazakhstan, Kenya, Kiribati, Kosovo, Kyrgyzstan, Laos, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, New Caledonia, Nicaragua, Niger, Nigeria, Niue, North Macedonia, Panama, Papua New Guinea, Paraguay, Peru, Puerto Rico, Russia, Rwanda, Samoa, San Marino, Senegal, Serbia, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Africa, South Sudan, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Sudan, Suriname, Tajikistan, Tanzania, Timor-Leste, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, Uganda, Ukraine, Uruguay, Uzbekistan, Vanuatu, Venezuela, Yemen, Zambia, Zimbabwe, South Korea.

 

8. Frequently Asked Questions (FAQ)

8.1 What are the options for returning items purchased from your online store?

  • Store Return: Visit the store with complete packaging.(Return address: Al Twar 3, Villa 4, Street 14, Dubai, United Arab Emirates)

  • Courier Collection: Book a return via website. Free courier collection available within UAE, worldwide T/C applies as mentioned in (Section 2 & 3) above.

8.2 Are there any items that are non-returnable?

  • Parts physically or internally damaged by buyer (e.g., water damage)

  • Parts with broken or removed warranty sticker

8.3 How can I initiate a return request via courier?

  • Account users: Log in → select order → select items → indicate reason → choose refund method

  • Guest users: Contact customer service via WhatsApp/call/email with order details

8.4 Why is there no return button for the order even though they are within the return period?

  • Return button appears only for eligible items.

8.5 What pickup address should I use for Collection Point / In-store delivered orders?

  • You can provide an existing or new pickup address when initiating a return request.

8.6 If there is a return requested for an order, can I request a return for my new orders?

  • Yes, return requests can be made for other orders even if one return is in progress.

8.7 Can a partial store return and pickup return be done for the same order?

  • Yes, partial returns are allowed.

8.8 Can I return multiple items from different orders in one return shipping box?

  • Yes, but all items must meet return policy criteria and 30-day window.

8.9 Can I exchange an item instead of getting a refund?

  • No direct exchanges. Return the unwanted item and place a new order.

8.10 What should I do if the item I received is damaged or defective?

  • Contact customer service with order details and photos.

  • Refund issued after inspection.

8.11 Do I need to provide a receipt or proof of purchase for online returns?

  • No. Order ID is sufficient.

8.12 Can I return a gift item?

  • Yes, refund credited to the original buyer’s wallet account.

8.13 How long does it take to receive a refund for a returned item?

  • Card/PayPal: 7–14 business days

  • COD: 1–3 working days to wallet

8.14 Can I return an item if I’ve used it or opened packaging?

  • Yes, if it meets the 30-day timeframe and all other criteria in General Return Policy & Return Shipping & Costs.

8.15 Are there fees for courier returns?

  • Free within UAE under eligible conditions.

  • For international returns, regardless (refer 3. Free Return Eligibility) fees may apply, as per General Return Policy & Return Shipping & Costs. 

8.16 What about international returns?

  • Free return options available if conditions are met. Otherwise, contact customer service. Read section Free Return Eligibility, General Return Policy & Return Shipping & Costs.

8.17 What should I do if there is a missing item or an incomplete order?

  • Contact customer service with order details within 24-48 hours of receiving.

8.18 What should I do if the courier fails to collect the item(s) for return within 5 days?

  • Contact customer service to follow up or arrange alternative collection.

8.19 If I refuse the whole shipment paid by card, will I get a refund including the shipping charge?

  • No, only item price refunded; shipping charges non-refundable.

8.20 How long does the courier collection process take for returns?

  • Typically 5–7 business days, may vary by location.

9. Important Notes

  • Returns without prior authorization may not be accepted.

  • Items showing signs of installation, tampering, or misuse may not qualify for a full refund.

  • Refunds are only processed after the product has been received and inspected at our warehouse.

10. Contact Details:

For further assistance, please contact us using the following details:

We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements without any prior notice.